What Are Airline Special Service Requirement (SSR) Codes?
Special Service Request (SSR) codes are an essential tool that airlines use to accommodate the diverse needs of their passengers. These codes are added to your booking to communicate specific requirements to airline staff, ensuring a smoother and more inclusive travel experience. From assisting travelers with Autism to food allergies and addressing mobility, SSR codes help airlines provide the right level of care and support throughout your journey. Let’s explore how SSR codes are used, the benefits they offer, and how you can utilize them to make air travel more accessible and comfortable for everyone. Don’t forget to grab the free list of codes for your next trip.
What Are SSR Codes?
Special Service Request (SSR) codes are unique identifiers used by airlines to communicate specific passenger needs. These codes help airlines provide personalized services to ensure a smoother travel experience. For example, passengers with autism, food allergies, or disabilities can have their needs communicated to the airline in advance through SSR codes.
How Airlines Use SSR Codes
Airlines rely on SSR codes to prepare for and accommodate passenger needs efficiently. Once a code is added to your booking, it becomes part of your Passenger Name Record (PNR), ensuring that all relevant staff, from ticket agents to flight attendants, are aware of your requirements.
For instance, if a passenger with autism needs extra support at the airport, the airline can use codes like DPNA (Disabled Passenger with Intellectual or Developmental Disabilities Requiring Assistance) to ensure staff is ready to provide a calm and supportive experience. Similarly, passengers with food allergies can use codes like GFML (gluten-free meal) or SFML (special meal for allergies) to communicate dietary restrictions to the catering team.
Passengers with mobility impairments benefit from wheelchair assistance codes like WCHR (can climb stairs, needs wheelchair for long distances), WCHS (cannot climb stairs, needs wheelchair for distances), or WCHC (requires full wheelchair assistance to and from the aircraft).
How SSR Codes Help Passengers
SSR codes bridge the gap between passenger needs and airline services. By providing detailed information about specific requirements, these codes allow airlines to anticipate and fulfill requests efficiently.
Why You Should Use SSR Codes
Using SSR codes when booking your flight is essential for a hassle-free travel experience. These codes ensure your needs are communicated accurately and well in advance, reducing the chances of miscommunication or last-minute inconveniences. For families traveling with children on the autism spectrum, individuals with severe food allergies, or passengers with disabilities, SSR codes streamline the process of getting the right support. They also offer peace of mind, knowing that the airline is prepared to meet your needs.
How to Request an SSR Code
Requesting an SSR code is a simple process that ensures your specific needs are met. Follow these steps:
Inform the Airline Early: Notify the airline of your requirements at the time of booking or as soon as possible before your flight. This allows the airline enough time to make the necessary arrangements. Few airlines allow you to note specific needs when buying the tickets. Most airlines will require you to call in and have the code added to your reservation
Provide Documentation: For some SSR codes, such as those for medical needs or service animal requests, airlines may require supporting documentation. Check the airline’s specific policies to understand what’s needed.
Confirm the Details: Closer to your travel date, contact the airline to double-check that your requests are noted and accommodations are in place. This extra step ensures a seamless experience on the day of travel.
Traveling with Autism
Passengers with Autism or other developmental disabilities can benefit greatly from the use of SSR codes. The DPNA code is essential for ensuring assistance at the airport, such as help navigating security or boarding the plane. Additionally, MAAS (Meet and Assist) services can provide critical support, including guidance through unfamiliar processes and personalized assistance. For those who benefit from an emotional support animal, the ESAN code ensures the animal can accompany the passenger in the cabin. To further ease the travel experience, passengers can explore resources like the TSA Cares Program, which offers extra support when navigating through TSA checkpoints. Read our full guide on the TSA Cares Program here.
Navigating Food Allergies and Dietary Restrictions
These codes inform the airline of specific dietary restrictions, allowing the catering team to prepare safe and suitable meal options. Additionally, informing the airline early ensures there is enough time to accommodate requests, minimizing the risk of cross-contamination or unavailability. Some airlines may even allow passengers to bring their own pre-approved meals onboard for added peace of mind.
Mobility Codes
Mobility codes like WCHR (can climb stairs, needs wheelchair for long distances), WCHS (cannot climb stairs, needs wheelchair for distances), or WCHC (requires full wheelchair assistance to and from the aircraft) ensure passengers receive the appropriate level of support. Whether it’s assistance navigating the terminal, boarding the plane, or disembarking, these codes enable airlines to tailor their services. Passengers can also request additional equipment like aisle chairs or pre-board priority to make the experience as comfortable and efficient as possible. Informing the airline in advance ensures all necessary accommodations are arranged, preventing delays or complications on the day of travel.
Closing Thoughts
SSR codes are a vital tool for ensuring that air travel is inclusive and accommodating for all passengers. By using these codes, travelers can communicate their needs effectively, allowing airlines to provide tailored support and services. Whether you're managing food allergies, traveling with a disability, or ensuring a smooth experience for a loved one with autism, SSR codes can make a significant difference. Be proactive, provide the necessary information early, and take advantage of these resources to enhance your travel experience. Safe and enjoyable travels await when you plan ahead and advocate for your needs.
Download a Free Full List of SSR Codes
Understanding the full range of SSR codes can empower you to make informed decisions when booking flights. Download our comprehensive list of airline SSR codes to learn ensure a seamless travel experience.